Refund policy

Thank you for shopping with Zissoma 💛
We value your trust and want to ensure you have a smooth and transparent shopping experience.

🔁 Return Policy

We offer a 3-day return window from the date of delivery.

Once your return is approved, we will issue a Store Credit (no cash/bank refunds are provided).

A ₹80 return + reverse logistics fee will be applied once per order.

⚠️ Important:
For missing, wrong, or damaged products, you must contact us within 24 hours of delivery.

📌 International orders are not eligible for free return shipping.

✔️ Return Eligibility Checklist

To qualify for a return:

  • The return request must be submitted within 3 days of receiving the order.

  • The product must be unused, unworn, and in original condition.

  • All tags, seals, packaging, and invoice must be intact.

  • No damage, stains, scratches, perfume smell, or wear marks.

  • Stones, beads, or embellishments must be intact.

❌ Returns Will Not Be Accepted If:

  • The return request is raised after 3 days of delivery.

  • Any item from the package is missing.

  • The product shows signs of wear, misuse, or damage.

  • The item was used, opened, or not in original packaging.

  • Free gifts are not returned along with the ordered item.

  • Items purchased under sale, discount, combo offer, or using store credit.

  • A return is sent without informing our support team.

  • Customized or personalized items.

📌 Zissoma reserves the right to reject returns that do not meet the above criteria.

🛍 Return Request Process

If you wish to request a return:

  1. WhatsApp us at +91 6355668532

  2. Share:

    • Your name

    • Order number

    • Product details

    • Reason for return

Our team will verify your request and respond within 24 hours.
Once approved, a reverse pickup will be arranged.

🛠 Damaged / Defective Product Policy

If you receive a damaged or defective product, contact us within 24 hours of delivery with product photos or video.

📌 We do not offer refunds for damaged items — only replacements.

🔄 Exchange Policy

We offer exchanges within 3 days of delivery, subject to product availability and condition.

A ₹80 exchange + reverse logistics charge applies.

To request an exchange, WhatsApp us at:

📞 +91 6355668532
(Avg. reply time: 2–3 hours | Mon–Sat | 10 AM–7 PM)

💳 Using Zissoma Store Credit

  • Add your favorite items to your cart.

  • At checkout, select Store Credit to apply it.

  • The amount will be automatically deducted.

✨ Store credit never expires.

If you face any checkout issues, contact our support team.

❌ Order Cancellation

  • Once an order is shipped, cancellation is not possible.

  • For prepaid orders, if eligible, we provide store credit only.

  • We do not provide bank refunds.

🎀 Customized Jewelry

Customized or personalized items are non-returnable and non-exchangeable.

If the item arrives damaged, contact us within 24 hours for review and replacement.

💬 Need Help?

We’re here for you!

📞 WhatsApp: +91 6355668532
📧 Email: zissomaofficial@gmail.com