Terms of service

Welcome to Zissoma. By using our website and purchasing from us, you agree to the following terms and conditions.
Please read them carefully before making a purchase.

🛍 General Conditions

  • By placing an order on our website, you confirm that you are at least 18 years old, or using the website with parental permission.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Product images on our website are for representation purposes. Slight variation in color, shine, or design may occur due to lighting or screen resolution.

💳 Pricing & Payments

  • All prices listed on the website are in INR (₹).

  • Prices may change anytime without notice.

  • We accept payments through secure third-party payment gateways.

  • For COD orders, additional charges (if applicable) may apply.

📦 Order Confirmation & Fulfillment

  • Orders are confirmed only after successful payment or COD verification.

  • If a product becomes unavailable after ordering, we reserve the right to cancel the order and issue store credit.

🚚 Shipping & Delivery

  • Delivery timelines displayed are estimates and may vary due to external factors including courier delays, weather, festivals, or operational challenges.

  • Once dispatched, tracking details will be provided.

For full details, please refer to our Shipping Policy.

🔄 Returns, Refunds & Exchange

  • We provide a 3-day return window from the date of delivery.

  • Refunds are not issued — instead, store credit will be provided (after eligibility checks).

  • For damaged or missing items, you must contact us within 24 hours of delivery.

For complete details, visit our Return & Refund Policy.

🎀 Product Usage & Warranty

  • Our jewelry is fashion jewelry and should be handled with care.

  • No warranty is provided unless specifically stated.

🚫 Prohibited Uses

You may not use our website for:

  • Illegal or fraudulent activity

  • Harassment or abusive behavior

  • Attempting to breach security or access unauthorized systems

  • Copying or reselling our content, images, or products

Violation of these terms may result in account suspension and legal action.

🧾 Intellectual Property

All content including images, designs, logos, product titles, and text on this website belongs to Zissoma and is protected under copyright law.
Unauthorized use or reproduction is strictly prohibited.

❌ Order Cancellation

  • Orders cannot be canceled once processed or shipped.

  • For prepaid orders, cancellations (if accepted) will receive store credit only.

🛡 Limitation of Liability

Zissoma is not responsible for:

  • Courier delays

  • Incorrect delivery address entered by the customer

  • Wear and tear or improper handling of products

  • Any indirect or accidental damages

✏️ Policy Updates

We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with a revised Last Updated date.

📅 Last Updated: 2025

📞 Contact Information

If you have questions regarding these Terms, contact us:

📧 zissomaofficial@gmail.com