FAQ's

1️⃣ How long does delivery take?

  • Prepaid orders: 3–5 business days

  • COD orders: 5–7 business days

Delivery time may vary depending on your location and courier availability.

2️⃣ Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected pin codes.
COD orders may require WhatsApp or SMS verification.

3️⃣ Can I cancel my order after placing it?

Orders cannot be canceled once processed or shipped.
For prepaid orders, if cancellation is accepted before dispatch, store credit only will be issued.
(No cash or bank refunds.)

4️⃣ Can I return or exchange my order?

Yes — we offer a 3-day return/exchange window from the delivery date.
Return is accepted only if the item is:

  • Unused

  • In original packaging

  • With all tags & invoice intact

Return shipping fee: ₹80 (one-time per order).

5️⃣ Do you offer refunds?

No.
We do not provide cash or bank refunds.
Returns are eligible for store credit only.

6️⃣ What should I do if I receive a damaged or missing item?

If your order is:

  • Damaged

  • Tampered

  • Missing items

Please contact us within 24 hours of delivery with:

  • Photos

  • Unboxing video

  • Order number

We will assist you with replacement if eligible.

7️⃣ How do I use my Store Credit?

At checkout, you will see an option to use your available balance.
Simply apply it, and the amount will be deducted from the total.

Store credit never expires.

8️⃣ Are your products real gold or silver?

No — we sell premium fashion jewelry, not real gold or silver.
However, our jewelry is:

  • Skin-friendly

  • Lightweight

  • Designed for durability and everyday wear

9️⃣ Do your products fade or tarnish?

With proper care, our jewelry lasts long.
Avoid:

  • Perfume exposure

  • Water

  • Sweat

  • Chemicals

Store in dry airtight packaging for best durability.

🔟 Do you ship across India?

Yes — we ship to all serviceable pin codes across India.

1️⃣1️⃣ How can I contact customer support?

You can reach us at:

📧 zissomaofficial@gmail.com